Warranty & Refund
Refund & Warranty Policy
CNWePro commits to a fair and transparent warranty policy. Every digital asset is covered by our 72-Hour Quality Guarantee.
72-Hour Quality Guarantee
Within 72 hours of delivery, if the account exhibits any quality issues not caused by user behavior, we provide a free replacement or full refund.
Resolution Workflow
Step 1
Identify Issue
Identify any account issues (e.g. login failure, account ban) within the 72-hour warranty period.
Step 2
Submit Claim
Contact Telegram customer support with your Order ID, TXID, and login screenshot.
Step 3
Verification
Support verifies the claim details and checks the backend logs within 6 hours.
Step 4
Refund or Replace
Once approved, we issue a replacement account or refund your USDT within 24 hours.
Eligible for Refund / Replacement
- Account cannot log in within 72 hours of purchase.
- Delivered credentials mismatch with the purchased tier type.
- Account banned during the warranty period (without user policy violations).
- Payment confirmed but credentials not delivered.
Not Eligible for Warranty Claims
- Issues reported after the 72-hour warranty period has expired.
- User changed login passwords, binded numbers, causing security bans.
- User violated social platform usage rules leading to automated blocks.
- Account blocked due to illegal/scam activities carried out by the user.
- Login blocked due to dirty proxy or VPN used by the user.
- Subjective issues (e.g. account does not have enough marketing activity).
Important Notices
- Refunds are processed back to the original USDT (TRC20) wallet within 24 hours of approval.
- Network gas fees are covered by CNWePro; you will receive the exact purchase value.
- Replacement accounts are delivered instantly upon support verification.
Need Post-Sales Support?
Prepare your Order ID, TXID, and details of the error, then contact our support team.